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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up menu will show up. It offers detailed info about all the operations that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide array of tutorial videos illustrating how to work with our Control Panel. They're shot for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you are looking for, explore our extensive Frequently Asked Questions database, which comprises questions asked by real customers and provides real solutions. We frequently update our Frequently Asked Questions database with new entries in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, you can contact our excellent team of customer service technicians available 24x7x365 and eager to help you with any problem. Each trouble ticket you send will be replied to in less than 1 hour (the average trouble ticket response time is just 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 316200

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com